Actively exploitedCVSS 9.9 · CRITICAL
CVE-2024-57726
SimpleHelp contains a missing authorization vulnerability that could allow low-privileged technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.
View on NVDSeverity
Score: 9.9(CRITICAL)
Vector:
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:HAV: NETWORK
AC: LOW
PR: LOW
UI: NONE
S: CHANGED
C: HIGH
I: HIGH
A: HIGH
Weakness (CWE):
NVD-CWE-noinfoCWE-862CISA KEV
Added to KEV: 2026-04-24
Federal patch deadline: 2026-05-08
Known ransomware use: Unknown
Required action
Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
EPSS
Probability of exploitation (next 30 days): 0.4916 (49.2%)
Percentile: 97.8%
EPSS: 2026-05-06
Affects
simple-help:simplehelpTechnical description
SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.
Published: 1/15/2025, 11:15:09 PM
Last modified: 4/24/2026, 7:26:52 PM
References
- https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier
- https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/
- https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57726
- https://www.microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-assets-in-high-tempo-medusa-ransomware-operations/
- https://www.trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-dragonforce