Actively exploitedCVSS 9.9 · CRITICAL

CVE-2024-57726

SimpleHelp contains a missing authorization vulnerability that could allow low-privileged technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.

View on NVD

Analysis

SimpleHelp remote support software contains a critical vulnerability allowing low-privileged technicians to escalate privileges to server administrator via malicious API key creation. This flaw is currently being exploited in the wild according to CISA, and users should update to a patched version immediately.

Severity

Score: 9.9(CRITICAL)

Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H

AV: NETWORK

AC: LOW

PR: LOW

UI: NONE

S: CHANGED

C: HIGH

I: HIGH

A: HIGH

Weakness (CWE): NVD-CWE-noinfoCWE-862

CISA KEV

Added to KEV: 2026-04-24

Federal patch deadline: 2026-05-08

Known ransomware use: Unknown

Required action

Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.

EPSS

Probability of exploitation (next 30 days): 0.4916 (49.2%)

Percentile: 97.8%

EPSS: 2026-05-08

Affects

simple-help:simplehelp

Technical description

SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.

Published: 1/15/2025, 11:15:09 PM

Last modified: 4/24/2026, 7:26:52 PM

References

How to read this card

Actively exploited

KEV (Known Exploited Vulnerabilities) is CISA's catalog of CVEs confirmed as actively exploited in the real world. If a CVE is on KEV, someone is already using it in attacks.

CVSS 10.0

CVSS 10.0 — máxima severidad teórica. Explotable de forma remota, sin privilegios, con impacto total. Aún no confirmada como explotada en el mundo real, pero parchea ya.

AI-recommended

Un modelo de lenguaje revisó el CVE y consideró que afecta a software ampliamente desplegado o herramientas comunes de desarrollo. Un humano del equipo aprobó la publicación antes de que llegara aquí.

Categorías de impacto que evalúa la IA

widely_deployed_infra — kernel Linux, OpenSSL, glibc, k8s, Docker, nginx, OpenSSH.

popular_dev_tooling — Node.js, Python, Go, React, Next.js, librerías comunes de npm/pip.

common_consumer_software — Chrome, Firefox, Windows, macOS, apps móviles populares.

enterprise_saas — GitHub, GitLab, Atlassian, Salesforce, Cisco, Fortinet, Ivanti.

niche_software — CMS regionales, herramientas de hobby, librerías de poco uso.

not_relevant — firmware específico de proveedor, software descontinuado.

EPSS — EPSS (Exploit Prediction Scoring System) by FIRST.org estimates the probability that a CVE will be exploited in the next 30 days. Range is 0 to 1; very fresh CVEs typically score low until evidence accumulates.